Return & Refund Policy
DOWNLOADABLE PRODUCTS
When offering non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read product description before making a purchase.
PHYSICAL PRODUCTS
The return period is seven business days. It starts on the day on which you or a third party named by you, who is not the carrier or shipping company, has taken possession of the product. In the event that you have ordered several goods as part of a single order and these are delivered separately by us for any reason, the period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last product.
In the event of a partial return of your order, we reserve the right to subsequently adjust any discounts that may have been granted in the course of a graduated discount linked to the basket value or the number of orders of an item.
In order to use your right to return our products, you must inform us (Lunaria Design Studio) of your decision to return any products by e-mail (contact@lunariadesignstudio.com). You can use the example return form below or a similar return form. So that we can process your revocation, add your email or order number to the email.
Example Return Form
If you want to cancel the contract, please fill out this form and send it back by email to contact@lunariadesignstudio.
I hereby wish to return the purchase of the following products / the provision of the following service:
Name of the product:
..............................................................................
Order number:
..............................................................................
Product ordered on:
..............................................................................
Product received on:
..............................................................................
Name and address of the consumer:
..............................................................................
Reason for Return:
..............................................................................
Returns on damaged or lost artwork
In the unlikely event of receiving a damaged product, please contact us within 48 hours with pictures of the damaged goods. Once confirmed, we will replace the product, free of cost.
In the event that we are unable to replace the product, we will arrange a refund upon receiving pictures of the damaged order.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
contact@lunariadesignstudio.com
This document was last updated on November 16, 2023